Page 52 - ICS Siebel 8.1 and Master Template.11.16.15_Neat

ICS Siebel 8.1 and Master Template Overview

1. Read the slide
2. You should keep
this tab open as
your default for
all calls.
3. You can then use
the free form text
to talk and type 3 mins
eliminating the
need for a
notepad
4. Check for
Understanding
5. Click to proceed to
the next slide

1. Read the slide
2. This will help
gather all of the
information you
need to document. 3 mins
3. Check for
Understanding
4. Click to proceed to
the next slide

1. Read the slide
2. Make sure to
select the correct
party you are
contacting as each
will have different 2 mins
fields to fill in.
3. Check for
Understanding
4. Click to proceed to
the next slide

GM Confidential Page 52 09/25/15