Page 16 - Change suggested

 These videos are great resources for customers who are getting to know their new
vehicles
 When how-to videos are available for a customer’s specific vehicle, be sure to enhance
the customer experience by informing the customer that the videos exist and where
they are located!
Checking for Understanding Activity
SAY: Instruct participants to explore the Manuals and Videos section of each divisional
website. Once they’ve had some time to investigate what is available for each division,
instruct them to locate the following two videos and view them as a class for additional
exposure to navigation systems:
Activity:

 2011 Cadillac Escalade “How to Use the Navigation Radio”
 2011 Buick Enclave: This links to the Buck YouTube channel; the 2011 Buick Enclave
Navigation Radio Operation video is available under “How To and More”
Wrap Up:
Take a few minutes and walk around to each agents and confirm all agents have access and
have viewed the videos.

Note

The Getting-To-Know-Your vehicle guides contain brief instruction on certain vehicle
functions along with full color photos. You may find these photos helpful when
assisting customers (rather than the illustrations provided in the owner’s manual.)

Global Connect
Overview
In this section you will be introduced to GM GlobalConnect and the services provided
to users with the information they need, when they need it, in a way that’s flexible and
convenient for them. If you have not attended the GlobalConnect training and this is a
resource you require to support your role and responsibilities, notify your manager.

Welcome to the next generation of GlobalConnect. In this training we will review the
differences in key features of the tool that will help you, the Advisor, understand what
you need in order to successfully perform your role within GM.

Page16