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Side                             Talking Points          TIMING/ MINUTES
                                                                      1.  Drivers
                                                                          cannot type
                                                                          while the
                                                                          vehicle is in
                                                                          motion.
                                                                      2.  For more            2 to 3 mins per
                                                                          accurate               advisor
                                                                          searches,
                                                                          enter a            In vehicle activity
                                                                          complete
                                                                          address with
                                                                          city, state and
                                                                          zip code

                                                                      1.  This activity
                                                                          will save the
                                                                          current
                                                                          address to the
                                                                          vehicle’s           2 to 3 mins per
                                                                          contact list.          advisor
                                                                      2.  All of the
                                                                          fields do not      In vehicle activity
                                                                          have to be
                                                                          filled in to
                                                                          save the
                                                                          contact.


                                                                     1. Cancelling a route
                                                                        is one of our top
                                                                        call drivers.         2 to 3 mins per
                                                                     2. Routes can also          advisor

                                                                        be resumed           In vehicle activity
                                                                        using the same
                                                                        button.




                                                                   1.  Most customers
                                                                      are not aware that
                                                                      they can view           2 to 3 mins per
                                                                      additional route
                                                                      information                advisor

                                                                   2.  This information      In vehicle activity
                                                                      is only available
                                                                      once a route a
                                                                                                                      Page38
                                                                      been started.
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