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Side                             Talking Points          TIMING/ MINUTES
                                                                          the navigation
                                                                          database
                                                                          using the
                                                                          touchscreen.

                                                                     1.  Saving a
                                                                        destination as a
                                                                        favorite allows
                                                                        for quick access
                                                                        but is different
                                                                        from saving a
                                                                        destination as a
                                                                        contact.              2 to 3 mins per
                                                                     2.  Destinations            advisor

                                                                        saved as a           In vehicle activity
                                                                        contact can be
                                                                        recalled using
                                                                        voice
                                                                        recognition,
                                                                        destinations
                                                                        saved as a
                                                                        favorite cannot.
                                                                     1.  An active route
                                                                        can be cancelled
                                                                        at any time
                                                                        using voice
                                                                        recognition.
                                                                     2.  The confirmation     2 to 3 mins per
                                                                                                 advisor
                                                                        can also be
                                                                        completed using      In vehicle activity
                                                                        the Driver
                                                                        Information
                                                                        Center (DIC)
                                                                        and the steering
                                                                        wheel controls.


                                                                     1.  Only the last
                                                                        active route can
                                                                        be resumed.           2 to 3 mins per
                                                                     2.  Routes cannot be        advisor

                                                                        resumed using        In vehicle activity
                                                                        voice
                                                                        recognition.

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