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GM Answers Reference Document:

 The Navigation Disk Goodwill process is located in GM Answers in the following
document:

Search GM
Answers

SAY: Go to GM Answers and search and open the Navigation Disk Goodwill Step by Step
Process
Group Review: This document ensures all key points and step by step processes are
understood. This document explains how the disk is ordered and the method of
documentation required when a Navigation disk is provided as a form of goodwill.

Leader’s Introduction
The purpose of the classroom and In-vehicle navigation training for the NGI, CCR and
InTouch infotainment systems is to educate our advisors on how to navigate our infotainment
systems. In order to continue to give our customer ‘Superior” customer service this course
will walk you through what the customer experiences, followed by what steps you should
follow to assist the customer with their concerns.

Instructors Note: All eLearning training courses are accessible via Intradiem, reference:
Intradiem Course #’s:
5. ICS – 0011a-NGIModel Year 2015 Navigation Training (NH) includes assessment
6. ICS – 0011b-CCRModel Year 2015 Navigation Training (NH) includes assessment
7. ICS - 0011c-InTouch Year 2015 Navigation Training (NH) includes assessment
8. ICS – 0011d- Model Year 2015 Navigation Training Assessment (Enhancement ONLY)

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