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Navigation System Call Handling Business Rules

Instruct participants to open the Navigation Systems- Frequently Asked Questions and the
Navigation System Call Handling Business Rules document in GMA.

 The Navigation System Call Handling Business Rules document is the gateway to the
Step-by-Step documents

Search GM
Answers

 SAY: While most reference documents for navigation systems are listed by navigation
system model rather than by vehicle model and year, the “Navigation Systems GM Vehicle
Chart” document is an easy to use chart listing navigation systems, vehicle model and
RPO code is specific to vehicles. This document is updated quarterly
st
Instructor NOTE: Review the “Navigation Systems GM Vehicle Chart” as a group 1 to
ensure all agents have a clear understanding how to search and use this document.

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