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Vehicle Navigation Manuals

 If the customer’s concern cannot be addressed using the step-by-step documents, you
can reference the Navigation Manual that comes with the vehicle
 These manuals are located in GM Answers. To search for a 2015 manual start with typing
“2015 Owners Manuals”. Listed below are the options from a generic search, but please
keep in mind as you take more calls you will us specific search options. For example
typing “2015 Chevy Tahoe Owner’s Manual”.

Instructor Note: These documents should have been covered in the GM Answers training
course and if not briefly review with the class.

Navigation Disk Goodwill

 If the customer contacts you to request a Navigation Disc you can reference the
Navigation Disk (Disc) Goodwill process steps to request a Navigation disc for the
customer
 This type of Goodwill is an opportunity to increase customer satisfaction experiencing
issues or concerns with the Navigation systems
 To order disk use this site; www.gmnavdisc.com

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