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  Use of Browser
                                                                                           Tool

                                                                                         Use of Radio
                                                                                           Steering Wheel
                                                                                           Controls
                                       Loading &                                        Use of RDS
                                         Unloading CDs                                   Use of Voice
                                         from Changer                                      Memo System
                                       Map Disc                                         Using Bluetooth
                                         Coverage                                        Using Home/Away
                                         Questions &                                       Presets
                  Loading                Complaints               Use/Using
                    Map                Map Orientation                                   Using the
                                         and Compass                                       Navigation Traffic
                                         Questions &                                       Feature or Turn-by-
                                         Complaints                                        Turn Navigation
                                                                                           (both belong to

                                                                                           OnStar)

                                                                                         Use of Beam
                                                                                           Function
                                                                                         Use of the Tracking
                                                                                           Option
                                                                                       
                                                                                           Using Voice
                                                                                           Commands
                                                                                         Vehicle Information
                                                                                           Display Questions
                                       Playing Auxiliary                                  & Complaints
                                         Devices (IPOD)             Vehicle              Issues with

                   Playing             Playing CDs                 Issues                 Navigation After
                                       Playing DVDs                                       Downloading
                                                                   Warning                 OnStar

                                                                                       
                                                                                           Warning Messages
                                                                                           Questions &
                                                                                           Complaints

                                       Programming
                                         SWC

                                       Previewing
                                         Routes

               Programming             Questions
                 Previewing              relating to
                                         Navigation
                 Questions               system
                                         problems,
                                         especially if the                                                            Page26
                                         customer has
                                         already taken
                                         their vehicle into
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