Page 10 - Sector National Brochure

OUR TECHNOLOGY

Choice Sector uses the most innovative technology available in the industry to support
qualified damage assessments and quality reviews.

INTELLIGENT

DISPATCH

Each damage assessor must be vetted,
approved and qualified for a particular
line of business or peril. Before they can
receive an inspection our system will not allow
dispatching an inspection that a damage
assessor is not qualified for to receive.

Our qualified management team has the tools
to effectively manage all timelines utilizing built
in system metrics.
Choice OPT, our proprietary inspection man-
agement system, allows us to store key
performance indicators (KPI) by line of business
and even peril thus, setting and sending the
damage assessors diaries and reminders when
due dates are approaching.
100% of our assignments are dual assignments
to the field damage assessor and an internal
Point of Contact (POC). The POC monitors all
diaries and is tasked with making sure the KPI’s
are met.
REAL TIME REPORTING CH O I CE O P T
D I S P A T C H
Our claim management system has specific
diary guidelines for each individual client. Choice 1. Dedicated dispatch department.
OPT has full integration with Xactimate &
Xactalanalysis allowing for real time reporting 2. Intellilgent dispatch via Choice
on: OPT, proprietary management
• Contact system.
• Scheduled Inspection Date
• Inspection Completion Date 3. Assignments made based on:
• Estimate Uploads • Cycle times
• Rejections / Corrections Due
• Quality
Automated alerts are sent to both the • Proximity
inspector and case manager if any metrics are
not in compliance. 4. Inspectors graded on every
inspection and field assignment.
10 Choice Sector | Government Response