Page 176 - Hot Runner & Control Systems 2020

173 Control Systems

Temperature Control Warranty, Repairs & Returns

DME Temperature Controllers are warranted pursuant to DME Company’s standard terms and conditions (see
page 5) for the time periods set forth below. The warranty (i) covers items sold and shipped [supplied in accordance
with orders placed by the customer with DME on or after JULY 1, 2003], (ii) applies only to the original DME customer and,
(iii) is not transferable to subsequent owners of the product except as specifically set forth herein (see Transferability below
for conditions).
WARRANTY PERIODS APPLICABLE TO SPECIFIED DME PRODUCTS; COVERAGE STARTS UPON DATE OF SHIPMENT:
Item Coverage
DME Mold Controls and Valve Gate Controls One (1) year - Pumping systems, Valves & Solenoids
(excluding Fuses & Triacs, Power Packs & Trolley as appropriate) Two (2) years - Smart Series Mainframes & Modules
TSP, TSP Plus & SVG Electronic Controllers

Replacement or repair will be made at the election of DME; implemented at a DME facility and/or by shipment of
replacement parts to the customer for installation and/or return of defective parts to DME for repair.
Transferability:
This warranty may be transferred by the original DME Customer to a subsequent owner of the product if all of the following conditions
exist: (i) the original DME Customer purchased the product for purposes of re-sale or other immediate transfer and DME was made
aware of these purposes at the time of purchase in writing, (ii) within thirty (30) days from the date of invoice, DME is notified in writing
of the transfer and provided with the name of the new owner (hereafter “Transferee”), the contact person of the Transferee and the
Transferee’s address.
TECHNICAL SUPPORT: RETURNING ITEMS TO DME

Return for Repair

U.S. Customers:
Control Systems | blank Control Systems | Warranty, Repairs & Returns the SR# is on the outside of the box to expedite the repair.
TSP, TSP Plus, TSP-SVG Systems and TSM modules needing repair or calibration:

Please call 800-626-6653 for a Repair SR#. Please make sure

DME Company
29111 Stephenson Highway
Madison Heights, MI 48071
Attention Repairs
All other temperature controls needing repairs send to:
DME Repairs
1419 State Route 45 South
Austinburg, OH 44101

Canadian Customers:
DME Company
6210 Northwest Dr.
Mississauga, ONT L4V1J6
Attention Repairs

Call 800-387-6600 if you need additional help.
Please enclose contact information and a description of what problems you have been experiencing with the product.
This procedure includes items still under warranty, however fuses and triacs are not covered.

Return for Credit
Call DME USA at 800-626-6653 or DME Canada at 800-387-6600 toll free

U.S. 800-626-6653  Canada 800-387-6600  dme@milacron.com  www.dme.net