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Rebuttal Answer Key
1. Don’t have the Dodgers: The best part about being here in Costco is, we might not have their home games but we do have the away games/(if younger) We can save you so much money you can actually go watch the games at your local wing spot
2. Want to talk to my spouse: I completely understand you need to talk to your wife, have you and your wife ever thought about saving money on your cable bill?/ What would your wife be looking for better price or equipment? (2nd recap)
3. I have a contract: OK, I completely understand your still under contract with ___, how long have you been with ___? OK, the best part about being here in Costco is since you have ONLY ___ months left with ____ They actually only charge you $9(frontier) $20(dish) And since we are saving you more per month than the cancelation we actually pay you to cancel ___ service by helping you with a $200 cash card.
4. I don’t want a satellite on my house: OK, I completely understand you don’t want a satellite on your home, since you are here in Costco we actually can do custom installs, we can mount under the eve, give you a pole mount, even hide it behind your rose bush/ The installer will actually come to your home with a device and tell you exactly where the best part of your home the satellite should go, they won’t even install you unless they have 99.9% reliability and don’t worry you get your dollar back either way (flat and tile roofing will have a custom fee)
5. I have to check with my current provider: I completely understand you need to check with your current provider, would you say you’re looking for better price or better equipment? Best part is we work with ___ so you’re able to keep ___ for internet since you’re happy with their internet and we want to keep you happy
6. I need to think about it: I completely understand, would you say you’re looking for better price or better equipment? (2nd recap, compare and contrast equipment) You have ___ boxes with spectrum and one dvr, we are giving you 4 boxes with whole home dvr, so what would your biggest hesitation be?
7. I don’t want a contract: Perfect, in contract we don’t do contracts we do agreements, do you know the difference? To be honest they are similar yet different, once we install it is a 24 month agreement, if you choose to cancel within the 24 months it is only $20 to cancel for each month you still have with us. Let’s say after 4 months of installation, you go on vacation or slow down at work, you can freeze your account for an entire year with no penalties or fees. When you are ready, just give us a call and we will touch a button and you will get all of your channels back on your screen. And as you can see, our packages just came out which means after a year you can move to a different packet that has the channels you like at a price you are comfortable with.
8. I don’t want to break my bundle: Best part about being in Costco is we are actually trained to know what your internet/phone price would be after you break up your bundle.
9. If I break my bundle my price for my internet will go up: Right now how do you pay you spectrum bill? Who do you bank with? At the end of the month your bill will be on the same bank statement so you don’t have to worry about separate bills.
10. Why does 2nd year go up?: I completely understand you’re worried about your price going up in the second year, best thing about being in Costco today is that your 2nd year price is always 100% modifiable so you never have to pay this price(cross out 2nd year) you are requalified yearly for a package you like at a price you’re comfortable paying
11. 12.
: I completely understand, are you looking for better price or better equipment? : If you could change 3 things about your current provider what
would it be? Price? Equipment? Channels? Customer service? Picture Quality?
The price is high
Happy with my current provider
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