Page 52 - Demo
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12. Can we bundle our services with any other providers?
___ Yes, with ATT
___ Yes, with ATT and Verizon
___ No, we do not bundle with anyone ___ Yes, we bundle with Cox
13. What can we guarantee our customers about their 3rd year monthly bill?
___ Their bill will not increase at all
___ Their bill will increase but we do not know that information, so, if they want to cancel they can ___ The contract is over, customer will begin paying month to month but still qualify for the 3rd year
rebate
___ Their $10 off for the 2nd year will expire and be added to their bill
14. Which packages do we need to add the regional sports fee to?
___ Choice and above, Mas Ultra and above at a fee of $4 each
___ Entertainment and above, Optimo Mas and above, Preferred Choice at a fee of $4 each ___ Choice Xtra and above, Mas Ultra and above, Preferred Choice, free of charge
15. Can we offer the Refer-a-Friend discount or the AAA discount?
.
16. What 3 pieces of information does a customer need to know/ be prepared to provide, before you get them on the phone?
___ 24-month agreement/social security number/credit or debit card in their name
___ 24-month agreement/social security number/credit or debit card in their name or spouses
___ Just their monthly bill price, the CSR will go over everything else
___ 24-month agreement/social security number/ and a credit, debit, or prepaid card in their name
17. Which one of these does not require a customer install fee?
___ There are no custom install fee, all installs are free for the customer ___ A tripod for an apartment
___ Attic work to run wiring
___ Plugging in an additional electronic device such as Blu-Ray
18. What states are we allowed to sign-up customers in?
___ California only
___ California and any neighboring states
___ All states
___ Only the city that I am staffing the store in
19. What general direction does our satellite need to face before we sign them up?
20. How long does a customer need to be away from DirecTV before we sign them up?
___ One second ___ 1 year
___ 2 years
___ 5 years
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