Page 53 - Demo

21. Which one of these is not flipping a customer?
___ The front house has DirecTV but the back house (with the same address) does not, so we would have the front house cancel their service and sign them up in the back house
___Have a customer call corporate just before you place their order and have them cancel their current DirecTV
___ A customer that had DirecTV 2 years ago and wants to re-sign them up
___ Having a current customer cancel but switch the name on the account to their spouses name
that is not on the current DirecTV account
22. What do you need to change before you sign-up someone who had DirecTV previously?
___ Nothing at all, the order will be fine
___ See if there is a spouses name we can put it under, if not just change the phone number and
email
___ Change the email only
___ Change the address by changing one number and then have the customer tell the installer the
real address
23. What is DirecTV’s moving fee?
24. If a customer changer their package from Choice to Entertainment, do they lose any rebates? If so, which ones?
.
25. What packages qualify for all 4 premium channels free for 3 months?
___ Entertainment and above, Optimo Mas and above, Preferred Choice ___ All packages receive the free movie channels
___ Choice and above & Mas Ultra + above ONLY
___ Premier and Lo Maximo ONLY
26. If a CX wants to watch TV on 6 TVs at the same time, what boxes do they need & why do they need these boxes?
27. Can we sale wireless boxes at point of sale? If no, when can they get approved for them?
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