Page 34 - 2017, SEPT 24 - LIONS VS FALCONS - SHOP 1

Guest Services

This 2017 2016 Variance
Question
Shop Y-T-D Final to 2016

42 Rate the guest service team members on friendliness, politeness & professionalism. 3.25 3.25 3.56 (0.31)

43 Rate the guest service team members on efficiency and professionalism with all requests. 3.50 3.50 3.63 (0.13)

44 Did you hear guest service team members say “Welcome to Ford Field” or “Enjoy the Game”? 3.25 3.25 3.31 (0.06)
Rate the helpfulness of the guest service team members when they helped you find your lost item. Did they go
45 3.25 3.25 3.31 (0.06)
through proper channels?
Rate how well the staff provided clear directions to requested areas (seats, first aid, smoking, Cub Club, Cell Phone
46 3.50 3.50 3.63 (0.13)
Charging Stations)
47 Were the handouts available at the desk helpful (pocket schedules, fan guide, designated driver, etc.) 3.25 3.25 3.38 (0.13)

Was information about the mother's nursing room easily accessible? Were guests using the venue or did they seem
48 3.25 3.25 3.00 0.25
to receive the idea well? Was the room setup helpful and effective?
Rate the visibility of Guest/Code of Conduct Policy on the video boards during the game. Did you notice the Text
49 3.25 3.25 3.31 (0.06)
Assist Program or the Designated Driver Program on the video/ribbon board?

50 Were you able to obtain Closed Captioning at Guest Services, obtaining directions to run program. 3.00 3.00 3.00 0.00
Overall score 3.28 3.28 3.39 (0.07)

Woodward Avenue Travel (for client use only) Page 67 2017, SEPT 24 - LIONS VS FALCONS - SHOP 1 - Guest Services