Page 116 - Mystery Shop Game 1 - Sun. Sept. 24, 2017
P. 116

Retail Pro S

                                                        Question

87 Rate the lines or wait to enter the Stadium Collection retail store at Section 100 (t

88 Was there a line of ten minutes or more in the purchase check-out line?

89 Rate the availability of retail kiosks throughout the stadium.

90 Rate the retail staff on being friendly, polite and professional.

91 Was the service efficient?

92 Rate the variety and selection of merchandise?

93 Rate the online store at www.DetroitLionsStore.com

94 Did the retail staff show you the "Item of the Game" or any other specials?

95 Rate the cashier attempt to “add-on” and/or suggest an additional item to your pu
     Was a "Live" Sports Radio easy to find information on and purchase? Was the bro

96 reception in various places in the stadium? Were there delays in the broadcast? D
     item?

97 Did you notice any comments or reaction from other guests regarding the Stadium
     Rate the awareness, experience, and/or fan comments about getting a personalize

98 (sec 100).

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