Page 116 - Mystery Shop Game 1 - Sun. Sept. 24, 2017
P. 116
Retail Pro S
Question
87 Rate the lines or wait to enter the Stadium Collection retail store at Section 100 (t
88 Was there a line of ten minutes or more in the purchase check-out line?
89 Rate the availability of retail kiosks throughout the stadium.
90 Rate the retail staff on being friendly, polite and professional.
91 Was the service efficient?
92 Rate the variety and selection of merchandise?
93 Rate the online store at www.DetroitLionsStore.com
94 Did the retail staff show you the "Item of the Game" or any other specials?
95 Rate the cashier attempt to “add-on” and/or suggest an additional item to your pu
Was a "Live" Sports Radio easy to find information on and purchase? Was the bro
96 reception in various places in the stadium? Were there delays in the broadcast? D
item?
97 Did you notice any comments or reaction from other guests regarding the Stadium
Rate the awareness, experience, and/or fan comments about getting a personalize
98 (sec 100).
Woodward Avenue Travel (for client use only) Page