Page 119 - Mystery Shop Game 1 - Sun. Sept. 24, 2017

Shops/Kiosks

pper 1 Time: 2:45PM
Staff Name: Mario

e section 129. Mario approached him and was very helpful in finding the size Mr.
he forgot that his wife had his credit card.

Staff Name: no tag Time: 12:23PM

th a sign indicating it was the item of the game and the price. She also saw an

ers about the special. She was doing a good job promoting the item of the game.

Staff Name: Nicole Time: 2:15PM

nted on Nicole's earrings and asked where to find some like them. Nicole explained

e then took Mrs. Shopper by the hand and walked her over to the jewelry display

pper was looking for. Mrs. Shopper appreciated the personal attention Nicole paid

Staff Name: Breonna Time: 2:38PM

re six registers open and two more were opened while Mrs. Shopper was in line for

act with Mrs. Shopper, she did not talk to her or try to upsell her or tell her about

was in line for about 10 minutes to make her purchase.

Time: 2:45PM
ore was filling up. She counted 160+ people in line already waiting to enter the

Time: throughout game
t had the radio displayed at or near eye level so it was easy to find. In the main
s difficult to find. It was displayed higher up in another section of the store, but it
mers would notice it and perhaps add it on to their order. Mr. Shopper used the
o and the action in the game. A fan seated next to Mr. Shopper asked him about

e 59 GAME 1 - SUN, SEPT 24, 2017 - Retail