Page 88 - Operations & Procedures Manuals

Branch staff must refrain from discussing appeals. In no circumstances
should parents/guardians be given contact information to discuss appeals.
Appeal decisions are final and will not be revisited.
Parents/Guardians must apply for financial assistance annually, no later
than June 30th of the current calendar year to ensure no break in member
active status.
Sports Leagues and specialty programming will require completion of both
Club Membership and program registrations and fee submissions.
Every attempt must be made for enrollment accounts to be secured with a
credit/debit card kept on file at www.bgcs.org/clubconnect. This card will be
used to process payment for participation fees. Payment for After School
Programming must be made by the 1st of each month. Invoices will be sent
to parents/guardians for the month via email. If the parent/guardian prefers
to pay by cash or check, they must make payment prior to the 1st of the
th month or their card on file will be charged on the 5 .
If payment is not made by the 5th of the month, the child will not be permitted
to attend the program. If the child arrives for attendance, the parent/guardian
must be called to pick him/her up immediately. The Program Services
Coordinator should notify the parent/guardian to collect payment or inform
the parent/guardian of need for alternative placement for their youth.
The Program Services Coordinator will inform the Branch Director if the
youth’s membership is inactive due to payment issue. Until the youth
membership returns to active status, youth may not participate in Club
programming. Inform parent/guardian of need to update youth transportation
service to ensure that the youth is not transported to the Club during period
of inactive membership. If the youth continues to be transported to the Club
during the period of inactive membership, the Program Services Coordinator
must inform the transportation service that the Club cannot accept delivery
of the youth to Branch.
FREQUENCY/TIMING:
Monthly Billing, Annual Membership, Seasonal Specialty Enrollment
FORMS/DATABASE/OTHER
Dash Membership Database, Club Connect Financial Management System,
INPUTS:
and financial assistance email address: financialassistance@bgcs.org;
billing@bgcs.org; Text Line: (480) 470-4605
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