Page 95 - Operations & Procedures Manuals

MEMBER HEALTH & SAFETY
STANDARD OPERATING PROCEDURE
PROCEDURE:
Crisis/Emergency Communication
SOP REFERENCE #: 115.1
REVISION DATE:
REVISED BY:
RELATED POLICY:
Policy 115: Risk & Crisis Management
OBJECTIVE:
In the case of an emergency, it is critical for Boys & Girls Clubs of
Greater Scottsdale to follow a Crisis Communication Plan. This allows
the organization to 1) Speak with one voice, 2) Align what is said with
actions taken, 3) Respond Quickly, 4) Be open and honest, and 5)
Demonstrate care, concern, action, and perspective.
RESPONSIBLE PARTY:
Branch Director and Branch Staff, Crisis Communication Team (CEO,
COO, HR Director, VP Marketing & Communications)
PROCEDURAL STEPS:
Audiences to Communicate with During a Crisis
Guardians of
youth involved
(if applicable)
When to
Who is
Branch Staff in
charge
Method/Notes
Communicate
Communicating?
Parents/
Immediately
Branch Director or
Phone - First
ensure the
situation is
being
communicated
to the direct
stakeholders
involved in an
incident.
Internal Crisis
Immediately
Branch Director or
Phone - Call
Communicatio
after securing
Branch Staff in
COO and text
n Team (ICC)
the safety of
charge
remaining ICC
members/staff/
Team. CEO
volunteers and
may be called if
with 2 hours
crisis is severe.
Board Chair/
Within 24
CEO or COO
Vice Chair
BGCA
Within 24
COO or CEO
WHO
hours hours
Club Staff
Within 1-2
CEO or COO
Confidentiality
Days
must be held,
only pertinent
info shared.
Club Parents/
Within 1-2
Share pertinent
Guardians
Days (or more
depending on
CEO
information and
the issue)
protect identity
of children
involved.
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