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What is the process of lease renewals and rent reviews?
We always like to suggest that keeping your tenant on a fixed term agreement is the best policy for both
you and the tenant as it provides both of you with security. Approximately 3 months before your tenant’s
lease is due to expire, we will conduct a rent review on your property to see if we can increase the rent to
keep it in line with current market conditions.
Once we have determined if we can increase your property’s rent, we will then contact you to seek
approval for the rent increase and if we can offer the tenants a new lease.
What is the repair process?
Once the tenant notifies us in writing or via the From time to time, at routine inspections we may note
Ourtenant app /portal or at a routine inspection of any some proactive maintenance that may need to be
repairs required, we will contact you to seek approval completed. This could include repairing door handles,
for the repairs unless it is an urgent repair. The repair towel rails or even painting after a tenant has vacated.
process can be monitored through the “ourlandlord”
If the repair needed is damage caused by the tenant
app which is available free from the Google play store
and if it is a safety issue, we will have the repair
or the Apple App store. In most circumstances we ask
completed and can then pass on the cost to the
that instructions or approval of work be made through
tenant for reimbursement to you.
the app or the ourlanlord web portal, so a record of
your instructions is on file and the chance of errors are If there is an urgent repair outside of business hours
minimized. If the repair is deemed to be of an “urgent the tenants are instructed to try to contact us via the
or emergency” nature and we cannot get in contact “ourtenant” app and our on-duty property manager
with you immediately, we will arrange the repair. We will be alerted to the repair request to be actioned.
ask that you do not complete your own repairs, for
legal, license and insurance reasons.
16 LJ Hooker Beenleigh
