Page 36 - Personal Underwriting Mandates & Guidelines - Binder product rules & addendums - Version 1

Motor Claims Procedures
10.2
10.1.10 The vehicles recovered after claims settlement will be delivered to SMD for disposal.
10.1.11 The SVR team will dealer stock the vehicle in Hollard’s name and supply SMD with the necessary documentation to auction the vehicle.
10.1.12 Why SMD? They have a national footprint with an online auction system. There is no need for tenders and the sales process is transparent. Their online system is easy to use and it makes provision for the insured to bid on the vehicle in the comfort of his home or workplace.
10.1.13 What do you get from the SVR Department:
• If client has already collected the vehicle the SVR Department will confirm that all processes have been completed at the SAPS such as the cancelation of the S-Mark and police clearance.
• They will instruct an accredited agent to uplift.
• They will coordinate the upliftment.
• They will deliver the vehicle to the required destination in terms of the condition.
• They will supply photos when the vehicle is released by the police.
• They will ensure that all documents are completed at the pound.
• They will ensure that the vehicle is microdotted and cleared.
• Clearance confirmation and a microdot certificate.
• Prepared documents to auction the vehicle.
• Supplied documents to the SMD.
• They will follow up on the sale.
• They will allocate proceeds to the binder broker.
• They will request settlement documentation from the finance house upon request from the Claims team.
• They will request original De/Registration Certificates from the finance house upon request from the Caims team.
10.1.14 The team has a national footprint and network with the tracing and upliftment of stolen and recovered vehicles.
10.1.15 They are involved in police pound clean-ups,
10.1.16 They are also involved in the Provincial Vehicle Crime forums held by the police. (Every third month country wide.)
10.1.17 Email Address: HollardInsureRecoveredVehicle@hollard.co.za
There are three ways of being notified of a recovered vehicle and they are as follows:
10.2.1 Notification from an investigating officer (SAPS)
The investigating officer will contact the insured/Hollard/broker about the recovered vehicle.
10.2.2 Notification from an upliftment agent
The upliftment agent will inform Hollard of the recovered vehicle. Hollard will request the upliftment agent to remove the vehicle and take it to the panel beater/salvage contractor. The broker is responsible for the upliftment fee, and must settle the fees as soon as they receive the invoice.
10.2.3 Notification from other sources
Should we be notified from an alternative source of the recovered vehicle we will notify the broker thereof. The same procedure will be followed as in point 10.2.2.
If the vehicle is recovered before settlement (Pre-Settlement Recovery)
10.3.1 Notify the SVR Department at Hollard immediately of the recovered vehicle, unless the notification came from Hollard. Provide a copy of the vehicle registration certificate as required for upliftment purposes.
10.3
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Full Binder Claims Mandates and Guidelines – V3: 2019