Page 5 - Course 8 The Repair Stage

The Skills of Empathy (based on the work of Daniel Goleman)

Type of Empathy Visual Description Positives Negatives

Cognitive Empathy Can adapt own words
An ability to get into and actions easily to Without emotional
Also known as 'Theory of the mind and meet the needs of empathy, cognitive
Mind'.
feelings of others. others. Communicates in empathy can be used
I know how another person To be able to see a way that others can to manipulate and
might view something. another’s make sense of things. take advantage of

‘I can think what they think’ perspective. Can persuade, convince others.
and inspire.

Emotional Empathy Creates a sense of

Also known as ‘Affective The ability to ‘feel’ rapport, connection and Emotional empathy
Empathy’. and gain a real harmony with people. needs self-
sense of the management skills or
I can feel what another person
emotions the other Crucial for effective can lead to emotional
is feeling.
person is feeling. teams and positive exhaustion.

‘I can feel what they feel’ partnerships.

Compassionate Empathy Leads to people helping
others; provides the If not teamed with
Also known as 'Empathic
The desire and impetus for constructive self-awareness and
Concern'.
willingness to feedback – the wish for good self-
I have a desire for the other support and care for others to improve and management skills,
person / people to feel good. others. achieve well. can lead to the need

‘I want them to feel good’ Vital for a civil society. to ‘rescue’ others.