Page 8 - Unit 12 Responding When Things Go Wrong
P. 8

2 Responding in the Moment




           In this section we learn:




                            ▪ What the science teaches us about the best way to respond when


                                someone isn’t managing to keep to the expectations agreed.




                           ▪ What to say and what not to say when things go wrong – think


                               paramedic: our job is to help the young person get back on track; now

                               isn’t the time to plan ways for things to be better next time (just as a


                               paramedic would not start discussing improvements to exercise and diet

                               with a patient).



        ▪ How to respond to help the person re-regulate so they can get on track


            quickly. The approach provides a simple structure and script to help every person in

            the school community respond in a consistent way.




       ▪ How to help someone get back on track in ways that are kind, yet also maintain

            high expectations.
   3   4   5   6   7   8   9   10   11