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13 About Strategy and Governance Our People Our Business Our Outcome AppendixStakeholder Engagement and Materiality AssessmentDKSH companies also hold memberships in chambers of commerce in many markets, including Australia, Cambodia, Hong Kong, Indonesia, Japan, Korea, Laos, Malaysia, Singapore, Taiwan, Thailand, and Vietnam.Guided by our Code of Conduct, DKSH does not engage in political processes and does not provide funding to associations beyond routine membership dues, apart from our membership of the Swiss Chamber of Commerce and Industry in Japan, for historical reasons (this is where DKSH was originally founded in the 19th century, and we are the Swiss company with the longest uninterrupted presence in Japan).%u2023 GRI 2-28We take a variety of approaches to engaging in meaningful dialogue with our stakeholders. Our most intense dialogue is maintained with our clients, including but not limited to due diligence processes, business negotiations, and audits. We also regularly conduct client satisfaction surveys. Business negotiations with suppliers are another source of valuable regular feedback on important issues and concerns. As a reputable world-class service provider, our employees are at the heart of our business. Structured periodic employee engagement surveys and an open feedback culture allow for insights into employee concerns, which in turn help us improve our employment proposition. We also consider previously identified material impacts when determining which topics to discuss with our various stakeholders.%u2023 GRI 2-29A materiality analysis helps us regularly examine which topics are particularly important to our internal and external stakeholders by considering both the impacts that DKSH has on the world around us and the impacts that our surroundings have on our operations. The outcome of this assessment process shapes our Sustainability Strategy and drives our reporting practices in line with evolving stakeholder expectations, disclosure frameworks, and regulatory requirements.We engage in constant dialogue with our stakeholders to stay abreast of material developments and impacts and to chart a strategic course in the right direction. DKSH%u2019s senior management team has identified the stakeholder groups we regularly engage with: %u2023 Clients%u2023 Suppliers/vendors%u2023 Employees%u2023 Customers%u2023 Shareholders/investors%u2023 Local communities%u2023 Authorities%u2023 ConsumersAs part of our stakeholder engagement DKSH companies are members of several associations in the markets in which we operate. Some examples include the Pharmaceutical Association of Malaysia and the Malaysian Animal Health and Nutrition Industries in Malaysia; the Federation of the Swiss Watch Industry FH, the Association Patronale de l%u2019Horlogerie et de Microtechnique and the Association of Pharmaceutical Companies in Switzerland; the Taipei Machinery Traders%u2019 Association in Taiwan; the Australian Food & Grocery Council in Australia; the French Cosmetics Association for SMEs in France; the Chemical Business Association in the UK; and the Food and Grocery Council in New Zealand. Membership is generally considered from a strategic perspective. In some instances, DKSH managers hold positions in governance bodies and participate in projects or committees. In Australia, DKSH is a member of the Australian Sales & Marketing Companies Association, and a member of our senior management serves on its Board. In Singapore, DKSH has Board representation in the Singapore Association of Pharmaceutical Industries and the Machine Tool Club. In Thailand, DKSH is represented on a committee of the Pharmaceutical Research & Manufacturers Association as well as the Thai Medical Device Technology Industry Association.