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his program guide explains the basics of the Critical Control Management approach for
                INTRODUCTION  T Holcim Group.

                       Included is an overview of the Critical Control Management program, explanation of the steps
                       involved in development and most importantly, guidance to support implementation within
                       operating Units.
                       Holcim has made great strides in the reduction of injuries throughout global operations.
                       While the improvement has been significant, serious and fatal events still have occurred.
                       These unwanted events relate to a limited number of hazard areas that repeat across different
                       geographies and business segments.
                       These events are UNACCEPTABLE and it is imperative to expand the efforts to
                       avoid harm to our people!

                       While injury rates may have improved overall, after-event analysis reveals that the known
                       controls for known risks were often not effectively implemented in practice. This is the reason
                       for the focus on Critical Control Management.
                       Many of the processes and requirements in place to prevent the fatalities are included as part
                       of complex management systems, detailed risk assessments and lengthy procedures. Although
                       these may exist, how can a reliable, safe outcome be expected if there is a lack of clarity, focus
                       and rigor about what is really important? n




                         What is Critical Control


                         Management?



                         Critical  Control  Management  is  a  practical   •  Ensuring supervisors and managers are
                         method of improving managerial control         monitoring the critical controls to check
                         over our most serious risks by focusing on     the controls are providing in practice what
                         the controls.                                  they are assumed to provide in theory
                         The program evolved from various methods     Keys to success are:
                         in managing major hazards, both internally   •  Having clarity on those controls that really
                         and externally to Holcim. It is based on proven   matter: critical controls
                         experience in the application of the approach   •  Defining  performance required of the
                         in similar industries for many years.          critical controls - what the control has to do
                         What is different is that Critical Control     to prevent the event from occurring
                         Management focuses on achieving more         •  Deciding  what needs  to  be checked  or
                         practical and visible actions for critical     verified  to ensure the control works  as
                         controls. This increases our ability to sustain   intended
                         a focused effort over time while not losing
                         the many gains made in the prevention of     In this program, it is expected that not every
                         less severe incidents and events.            control works perfectly all the time. People
                                                                      are not infallible, so we must have resilience
                         Critical Control Management approach         in control systems (multiple barriers) and
                         focuses on:                                  actively seek to understand how controls
                         •  Identifying which controls are needed     are performing in real life through open
                          (many are already in place)                 dialogue with those doing the work, and
                         •  Identifying  the  critical controls (ones   aim to improve continuously.
                          essential to safe work)




                                                                Holcim Group HSE • Critical Control Management - Program Guide  3
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