Page 34 - Busey 2021 Annual Benefits Enrollment
P. 34
2021
Recognition
Service Milestones
Busey begins celebrating associates on their 1 and
3-year anniversaries, and thereafter, on their milestone
anniversaries (every 5 years). Busey partners with
The Busey Promise begins with our dedication to an outside vendor to provide associates with the
anticipating and exceeding the needs of our customers. best possible award options to thank them for their
To deliver on our promise, all associates must commit service excellence. Associates receive an email on their
to creating great experiences for our internal and milestone anniversary with a link to select their award.
external customers. Every 5 years, associates receive a beautiful acrylic
numeral representing their years of service. Busey also
To encourage continued skill development and improve celebrates these milestones at the Annual Associates’
internal service, we use a recognition initiative, Service Meeting.
Grams, to promote peer-to-peer feedback based on
Service Excellence. Building on associates’ familiarity Annual Associates Meeting (AAM)
with the tools used in Service Excellence, Service
Grams encourage associates to provide a constructive Once a year, we bring all of Team Busey together to
celebrate greatness, share a meal and give away some
review of internal service they receive from their peers.
exciting gifts! Associates have the opportunity to hear
We rate service received on a scale of 0-10. Associates from Executive Leadership and be inspired to live out
scoring a 9-10 (Promoter score) will receive Busey’s vision of Service Excellence in Everything
personalized recognition and their manager will also be we do for our Pillars.
able to see the great service provided by their associate.
We encourage everyone to send Service Grams to
other associates and promote its use to strengthen
service skills.
The Busey Promise deines our relationships, sets
expectations for our actions, and guides decision-
making at Busey with our 4 Pillars—customers,
associates, communities and shareholders. Annually,
one Busey team member is recognized with the Busey
Promise Award for their tireless commitment to Busey
and the communities we serve.
34
Recognition
Service Milestones
Busey begins celebrating associates on their 1 and
3-year anniversaries, and thereafter, on their milestone
anniversaries (every 5 years). Busey partners with
The Busey Promise begins with our dedication to an outside vendor to provide associates with the
anticipating and exceeding the needs of our customers. best possible award options to thank them for their
To deliver on our promise, all associates must commit service excellence. Associates receive an email on their
to creating great experiences for our internal and milestone anniversary with a link to select their award.
external customers. Every 5 years, associates receive a beautiful acrylic
numeral representing their years of service. Busey also
To encourage continued skill development and improve celebrates these milestones at the Annual Associates’
internal service, we use a recognition initiative, Service Meeting.
Grams, to promote peer-to-peer feedback based on
Service Excellence. Building on associates’ familiarity Annual Associates Meeting (AAM)
with the tools used in Service Excellence, Service
Grams encourage associates to provide a constructive Once a year, we bring all of Team Busey together to
celebrate greatness, share a meal and give away some
review of internal service they receive from their peers.
exciting gifts! Associates have the opportunity to hear
We rate service received on a scale of 0-10. Associates from Executive Leadership and be inspired to live out
scoring a 9-10 (Promoter score) will receive Busey’s vision of Service Excellence in Everything
personalized recognition and their manager will also be we do for our Pillars.
able to see the great service provided by their associate.
We encourage everyone to send Service Grams to
other associates and promote its use to strengthen
service skills.
The Busey Promise deines our relationships, sets
expectations for our actions, and guides decision-
making at Busey with our 4 Pillars—customers,
associates, communities and shareholders. Annually,
one Busey team member is recognized with the Busey
Promise Award for their tireless commitment to Busey
and the communities we serve.
34
