Page 32 - DGHR PR REPORT - APRIL 2025

4/24/25, 10:08 AM New guidelines for recruitment agency licensing in the UAE

This first-of-its-kind report offers an in-depth look at the adoption and perception of generative AI among government employees in Dubai – from
senior management to front-line staff. It is based on responses from more than 1,530 public sector employees across at least 34 Dubai government
departments, alongside in-depth interviews with Chief Artificial Intelligence Officers.

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64% users

The study uncovered key insights into the behaviours, trends, opportunities and challenges associated with the rise of generative AI.
An overwhelming 94 per cent of employees expressed optimism about the impact of generative AI on government operations. Meanwhile, 64 per cent
of public sector users reported using generative AI at an intermediate or advanced level. Among those, nearly 97 per cent noted benefits such as time
savings, improved work quality, productivity and increased creativity.

Generative AI is most commonly used for email drafting, content creation and research processes assistance, with expert users leveraging the
technology for a wider range of complex tasks.
“Empowering government employees to engage with generative artificial intelligence is in line with the vision of our wise leadership,” said Abdulla Ali
Bin Zayed Al Falasi, Director-General of the Dubai Government Human Resources Department.

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Regarding the potential exposure of public sector jobs to generative AI, 55 per cent government employees expressed some concern about the job
displacement risks that generative AI may pose. The study found that employees with higher education levels had lower reported concerns of job
displacement.

The report also highlighted notable concerns like public servants pointing out issues such as inaccurate outputs, data privacy risks, biased output and
unreliable performance. While 83 per cent of respondents acknowledged the positive impact of introducing ethical guidelines for generative AI, four in
10 employees were unaware of any existing ethical frameworks guiding AI use in their work.

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