Page 37 - DGHR PR REPORT - APRIL 2025

4/24/25, 10:09 AM 94% of Dubai government employees express optimism regarding the impact of generative AI on the workplace
Awareness of AI technologies among government employees is increasing, despite ongoing
concerns regarding privacy and the accuracy of AI-generated outputs.
Over half of the government employees who currently use generative AI applications are
concerned that their jobs may be impacted by the growing reliance on such technologies.

83% of government employees support the development and implementation of ethical guidelines
for the use of AI.
The extent to which employees are affected by generative AI in government roles is influenced by

their academic qualifications.

Dubai, UAE – The Dubai Government Human Resources Department (DGHR), in partnership with the
Mohammed Bin Rashid School of Government (MBRSG), launched a new report titled ‘Generative AI
Adoption Amongst Dubai Government Employees’ in a special session at Dubai AI Week 2025.

Dubai AI Week is held under the patronage of His Highness Sheikh Hamdan bin Mohammed bin Rashid
Al Maktoum, Crown Prince of Dubai, from 21-25 April 2025, and organised by the Dubai Centre for

Artificial Intelligence and the Dubai Future Foundation.

The report is the first comprehensive analysis of the usage, perceptions and potential exposure of
generative AI (gen AI) technology by Dubai Government employees, across different departments and at
different levels, ranging from senior management to front-line employees. The report is based on a

detailed fieldwork conducted between October 2023 and October 2024 with responses received from
over 1531 public sector employees across at least 34 government departments in Dubai, along with in-
depth interviews conducted with Chief Artificial Intelligence Officers across the AI leading agencies in
this field. The report further analyses the likelihood of task automation and augmentation across different

job functions, assessing the employee characteristics that predict significant exposure to these impacts.

The important study complements global efforts to explore the impact of generative AI on work, primarily
within public sector institutions. It aims to inform policymakers and public sector leaders of the adoption

trends of generative AI amongst Dubai Government employees and the measures that can be taken to
better prepare government agencies and the workforce in general for the challenges and opportunities
that arise from working with generative AI applications.

His Excellency Abdulla Ali Bin Zayed Al Falasi, Director-General of the Dubai Government Human
Resources Department, said: "Empowering government employees to engage with generative artificial

intelligence is in line with the vision of our wise leadership and supports our strategic direction toward
building a proactive, smart government—one that is flexible, forward-looking, and capable of
transforming challenges into opportunities. This reinforces Dubai’s leading role in shaping the future of

government work."

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