Page 34 - DGHR PR REPORT - APRIL 2025

33% of Dubai government jobs at risk from AI,

clerical roles most exposed, study finds

Training and upskilling is 'the key of the hour' and awareness and openness to adopt new
technology are also critical

Published: Wed 23 Apr 2025, 9:01 AM

• By

• Nasreen Abdulla

Image used for illustrative purposes.

Approximately 33 per cent of Dubai government jobs are at a high risk of exposure to generative
Artificial Intelligence (AI), according to a new study. It also found that clerical support workers were
the most exposed and that Gen AI could take away 24 per cent of their job tasks.

The study conducted by the Mohammed bin Rashid School of Government (MBRSG) in
collaboration with the Dubai Government Human Resources Department surveyed 2,480
employees from 34 Dubai government entities to assess Gen AI's impact on job roles. The study
also interviewed Chief AI Officers (CIAOs) from five leading government entities for
recommendations.

"Most of the employees that took the survey already used Gen AI in some form or another with 64
per cent being users," said Keertana Subramani, a researcher with MBRSG. "Most of the employees

https://www.khaleejtimes.com/business/tech/ai-threat-dubai-government-jobs-clerical-roles