Page 38 - DGHR PR REPORT - APRIL 2025

4/24/25, 10:09 AM 94% of Dubai government employees express optimism regarding the impact of generative AI on the workplace
H.E. added: "The report ‘Generative AI Adoption Amongst Dubai Government Employees,’ launched in
partnership with the Mohammed bin Rashid School of Government, represents a pivotal step in our
efforts to build a future-oriented government model rooted in innovation and artificial intelligence. It also
affirms that our human capital is well-equipped, efficient, and confident to keep pace with global

transformations. At the Dubai Government Human Resources Department, we have developed a clear
roadmap to enhance the readiness of government human resources. This roadmap prioritises the
development of digital skills, fostering a culture of innovation, and creating a flexible and supportive

environment for the integration and effective use of generative AI tools."

His Excellency Al Falasi further emphasised that the findings of the report serve as a practical reference
for formulating proactive policies, designing specialised training programmes, and updating work
systems, in line with the rapid advancements in this field. H.E. said: "We firmly believe in the importance
of establishing an integrated system for AI governance within the government work environment—one

that ensures the ethical and effective use of these technologies, enhances institutional efficiency, and
upholds the fundamental principles of privacy and reliability."

For his part, His Excellency Dr. Ali bin Sebaa Al Marri, MBRSG’s Executive President, said: “As part of its
mandate to equip and empower government leaders, the Mohammed Bin Rashid School of Government

remains committed to providing reliable data and resources to inform decision and policymaking across
government departments.”

“With its research capabilities, the MBRSG has become a leading center for future of government
research, capacity building and public policy consulting. With that in mind, our dedicated AI governance
policy research team are once again leading the way, in collaboration with our partners at the Dubai

Government Human Resources Department, with a new report that focuses on generative artificial
intelligence– a breakthrough that is quickly transforming entire industries, including the government
sector,” H.E. Al Marri added. “The conclusions drawn from this study will be essential in formulating
policies that support innovation while ensuring adoption of AI advancements in an inclusive, safe, and

ethically guided manner.”

The report uncovered important insights on the behaviours, trends, opportunities and challenges
associated with the rise of generative AI. For example, an overwhelming majority of public sector
employees (94%) are optimistic about the impact of generative AI on government operations.
Meanwhile, a majority of users in the public sector (64%) use generative AI at an intermediate or

advanced level. Among the users of these applications, nearly all (97%) reported benefits from the use
of generative AI for work tasks, including time savings, improved work quality, productivity and increased
creativity.

Specifically, public sector employees most commonly use generative AI for email drafting, content

creation and research processes assistance, with expert users exploring a greater variety and
complexity of tasks relying on these technologies.

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