Page 43 - DGHR PR REPORT - APRIL 2025

4/24/25, 10:09 AM Generative AI Adoption Amongst Dubai Government Employees report published at Dubai AI Week - Middle East Business News …
The report is based on a detailed fieldwork conducted between October 2023 and October 2024
with responses received from over 1531 public sector employees across at least 34

government departments in Dubai, along with in-depth interviews conducted with Chief
Artificial Intelligence Officers across the AI leading agencies in this field. The report further

analyses the likelihood of task automation and augmentation across different job functions,
assessing the employee characteristics that predict significant exposure to these impacts.

The important study complements global efforts to explore the impact of generative AI on

work, primarily within public sector institutions. It aims to inform policymakers and public
sector leaders of the adoption trends of generative AI amongst Dubai Government employees
and the measures that can be taken to better prepare government agencies and the workforce

in general for the challenges and opportunities that arise from working with generative AI
applications.

His Excellency Abdulla Ali Bin Zayed Al Falasi, Director-General of the Dubai Government

Human Resources Department, said: “Empowering government employees to engage with
generative artificial intelligence is in line with the vision of our wise leadership and supports our

strategic direction toward building a proactive, smart government—one that is flexible,
forward-looking, and capable of transforming challenges into opportunities. This reinforces
Dubai’s leading role in shaping the future of government work.”

H.E. added: “The report ‘Generative AI Adoption Amongst Dubai Government Employees,’

launched in partnership with the Mohammed bin Rashid School of Government, represents a
pivotal step in our efforts to build a future-oriented government model rooted in innovation and

artificial intelligence. It also affirms that our human capital is well-equipped, efficient, and
confident to keep pace with global transformations. At the Dubai Government Human

Resources Department, we have developed a clear roadmap to enhance the readiness of
government human resources. This roadmap prioritises the development of digital skills,
fostering a culture of innovation, and creating a flexible and supportive environment for the

integration and effective use of generative AI tools.”

His Excellency Al Falasi further emphasised that the findings of the report serve as a practical
reference for formulating proactive policies, designing specialised training programmes, and

updating work systems, in line with the rapid advancements in this field. H.E. said: “We firmly
believe in the importance of establishing an integrated system for AI governance within the

government work environment—one that ensures the ethical and effective use of these

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