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4/24/25, 10:09 AM Generative AI Adoption Amongst Dubai Government Employees report published at Dubai AI Week - Middle East Business News …
technologies, enhances institutional efficiency, and upholds the fundamental principles of
privacy and reliability.”

For his part, His Excellency Dr. Ali bin Sebaa Al Marri, MBRSG’s Executive President, said: “As

part of its mandate to equip and empower government leaders, the Mohammed Bin Rashid
School of Government remains committed to providing reliable data and resources to inform
decision and policymaking across government departments.”

“With its research capabilities, the MBRSG has become a leading center for future of
government research, capacity building and public policy consulting. With that in mind, our
dedicated AI governance policy research team are once again leading the way, in collaboration

with our partners at the Dubai Government Human Resources Department, with a new report
that focuses on generative artificial intelligence– a breakthrough that is quickly transforming

entire industries, including the government sector,” H.E. Al Marri added. “The conclusions
drawn from this study will be essential in formulating policies that support innovation while

ensuring adoption of AI advancements in an inclusive, safe, and ethically guided manner.”

The report uncovered important insights on the behaviours, trends, opportunities and
challenges associated with the rise of generative AI. For example, an overwhelming majority of
public sector employees (94%) are optimistic about the impact of generative AI on government

operations. Meanwhile, a majority of users in the public sector (64%) use generative AI at an
intermediate or advanced level. Among the users of these applications, nearly all (97%)

reported benefits from the use of generative AI for work tasks, including time savings,
improved work quality, productivity and increased creativity.

Specifically, public sector employees most commonly use generative AI for email drafting,

content creation and research processes assistance, with expert users exploring a greater
variety and complexity of tasks relying on these technologies.

The ground-breaking report also uncovers challenges and widespread concerns, with inaccurate
outputs, data privacy issues, biased output and unreliable performance being the top issues

reported by public servants in Dubai when using generative AI applications.

Furthermore, while most respondents (83%) identify the positive impact of introducing ethical
guidelines for generative AI use on work, four out of ten employees lack any awareness of

guidelines pertaining to ethical engagement with artificial intelligence in their work.

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