Page 49 - DGHR PR REPORT - APRIL 2025

4/24/25, 10:10 AM Generative AI Adoption Amongst Dubai Government Employees Report Published At Dubai AI Week
H.E. added:“The report 'Generative AI Adoption Amongst Dubai Government Employees,'
launched in partnership with the Mohammed bin Rashid School of Government,
represents a pivotal step in our efforts to build a future-oriented government model rooted
in innovation and artificial intelligence. It also affirms that our human capital is well-
equipped, efficient, and confident to keep pace with global transformations. At the Dubai
Government Human Resources Department, we have developed a clear roadmap to
enhance the readiness of government human resources. This roadmap prioritises the
development of digital skills, fostering a culture of innovation, and creating a flexible and
supportive environment for the integration and effective use of generative AI tools.”

His Excellency Al Falasi further emphasised that the findings of the report serve as a
practical reference for formulating proactive policies, designing specialised training
programmes, and updating work systems, in line with the rapid advancements in this field.
H.E. said:“We firmly believe in the importance of establishing an integrated system for AI
governance within the government work environment-one that ensures the ethical and
effective use of these technologies, enhances institutional efficiency, and upholds the
fundamental principles of privacy and reliability.”

For his part, His Excellency Dr. Ali bin Sebaa Al Marri, MBRSG's Executive President,
said:“As part of its mandate to equip and empower government leaders, the Mohammed
Bin Rashid School of Government remains committed to providing reliable data and
resources to inform decision and policymaking across government departments.”

“With its research capabilities, the MBRSG has become a leading center for future of
government research, capacity building and public policy consulting. With that in mind, our
dedicated AI governance policy research team are once again leading the way, in
collaboration with our partners at the Dubai Government Human Resources Department,
with a new report that focuses on generative artificial intelligence– a breakthrough that is
quickly transforming entire industries, including the government sector,” H.E. Al Marri
added.“The conclusions drawn from this study will be essential in formulating policies that
support innovation while ensuring adoption of AI advancements in an inclusive, safe, and
ethically guided manner.”

The report uncovered important insights on the behaviours, trends, opportunities and
challenges associated with the rise of generative AI. For example, an overwhelming
majority of public sector employees (94%) are optimistic about the impact of generative AI
on government operations. Meanwhile, a majority of users in the public sector (64%) use
generative AI at an intermediate or advanced level. Among the users of these applications,
nearly all (97%) reported benefits from the use of generative AI for work tasks, including
time savings, improved work quality, productivity and increased creativity.

Specifically, public sector employees most commonly use generative AI for email drafting,
content creation and research processes assistance, with expert users exploring a greater
variety and complexity of tasks relying on these technologies.

The ground-breaking report also uncovers challenges and widespread concerns, with
inaccurate outputs, data privacy issues, biased output and unreliable performance being
the top issues reported by public servants in Dubai when using generative AI applications.
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