Page 53 - DGHR PR REPORT - APRIL 2025

Over 80% of users reported saving valuable time by leveraging AI tools, while 46% noted
improvements in both work quality and productivity levels.

Challenges in AI Implementation
Despite widespread adoption, government employees reported several concerns with current AI
systems:

• Information inaccuracy: 40% of respondents flagged this as a significant issue

• Data privacy concerns: Many worried about organisational handling of sensitive
information
• Cultural representation: Limited reflection of local culture and language in international AI
tools

• Algorithmic bias: Concerns about fairness and equitable outcomes from AI systems

The Path Forward: Training and Awareness

The study emphasised that “training and upskilling employees” represents “the key of the hour” for
successful AI integration. Additionally, researchers highlighted that “awareness and openness to
the adoption of new technology across departments are also very important.”

These recommendations align with Dubai’s broader strategy of embracing technological innovation
while supporting workforce development to maintain competitive advantage in the global digital
economy.

AI Adoption Among UAE Small Businesses
A parallel MBRSG report examined AI usage in the private sector, revealing that 99% of small and
medium enterprises (SMEs) were either actively using or exploring generative AI applications.

The highest adoption rates appeared in:

• Marketing departments

• Customer service functions

• Design teams
• Analytics units

However, SMEs face distinct challenges including:

• Affordable computing resources

• Adequate data storage solutions

• Talent shortages across the region
• Low foreign intellectual property registration (only 9% among AI-focused SMEs)

UAE’s Position in Global AI Rankings

https://blog.jobxdubai.com/2025/04/23/33-of-dubai-government-jobs-at-high-risk-from-ai-impact/