Page 55 - DGHR PR REPORT - APRIL 2025

33% of Dubai government jobs at risk from AI,

clerical roles most exposed, study finds

23/04/2025 05:46 AST

Approximately 33 per cent of Dubai government jobs are at a high risk of exposure to generative
Artificial Intelligence (AI), according to a new study. It also found that clerical support workers were
the most exposed and that Gen AI could take away 24 per cent of their job tasks.

The study conducted by the Mohammed bin Rashid School of Government (MBRSG) in
collaboration with the Dubai Government Human Resources Department surveyed 2,480
employees from 34 Dubai government entities to assess Gen AI's impact on job roles. The study
also interviewed Chief AI Officers (CIAOs) from five leading government entities for
recommendations.

"Most of the employees that took the survey already used Gen AI in some form or another with 64
per cent being users," said Keertana Subramani, a researcher with MBRSG. "Most of the employees
were at a regular or intermediate level, with a smaller percentage, around 16 per cent, being
advanced or expert users."

She added that a survey of senior managers "surprisingly" found that 48 per cent of them "were
okay with people using Gen AI without disclosing that they used it" - an indication of how widely it
was being used.

Content creation
The technology was most widely used for content creation, followed by strategy development and
data analysis. More than 80 per cent of users reported saving time using Gen AI, and 46 per cent
said it increased the quality of their work and productivity. Challenges faced by users included
inaccuracy of information - an issue faced by 40 per cent of responders- and data privacy issues.

"A lot of people were concerned about data privacy, especially with regards to organisational use
cases of their data, as well as bias," she said. "There also needs to be a better representation of the
local culture, language, and other data pertinent to this field, which is missing in most international
benchmark Gen AI tools today."

The study also suggested that training and upskilling employees were "the key of the hour" and that
awareness and openness to the adoption of new technology across departments are also very
important.

Use of AI in SMEs

https://www.gulfbase.com/news/33-of-dubai-government-jobs-at-risk-from-ai-clerical-roles-
most-exposed-study-finds/207610