Page 335 - DUBAI MUNICIPALITY ENGLISH PR REPORT APRIL 2024

DEWA adopts ‘360 Services’ policy to provide

proactive and integrated services exceeding

customer expectations

04 Apr, 2024

Dubai Electricity and Water Authority (DEWA) has adopted the ‘360 Services’ policy
across all its services to ensure they are seamless, proactive, and integrated, meeting
customer needs and exceeding their expectations. This is a part of DEWA’s efforts to
enhance government efficiency in service provision. DEWA is keen to engage all
stakeholders in the various stages of service design in line with the ‘360 Services’
vision, supporting the ‘One Government’ concept.

“By implementing the ‘360 Services’ policy, we seek to achieve the vision of His
Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime
Minister of the UAE and Ruler of Dubai; and the directives of His Highness Sheikh
Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman
of the Executive Council of Dubai, to provide integrated government services that ease

https://mediaoffice.ae/en/news/2024/april/04-04/dewa-adopts