Page 338 - DUBAI MUNICIPALITY ENGLISH PR REPORT APRIL 2024

4/12/24, 1:31 PM PRESSR: DEWA adopts ‘360 Services’ policy to provide proactive and integrated services exceeding customer expectations — Tr…
PRESSR: DEWA adopts

‘360 Services’ policy to

provide proactive and

integrated services

exceeding customer

expectations

Apr 4, 202411:02 GMT+4

First published: 04-Apr-2024 11:02:35

Dubai, UAE: Dubai Electricity and Water Authority (DEWA) has

adopted the ‘360 Services’ policy across all its services to ensure

they are seamless, proactive, and integrated, meeting customer

needs and exceeding their expectations. This is a part of DEWA’s

efforts to enhance government efficiency in service provision. DEWA

is keen to engage all stakeholders in the various stages of service

design in line with the ‘360 Services’ vision, supporting the ‘One

Government’ concept.

“By implementing the ‘360 Services’ policy, we seek to achieve the

vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice

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