Page 337 - DUBAI MUNICIPALITY ENGLISH PR REPORT APRIL 2024

DEWA adopts ‘360 Services’ policy to provide

proactive and integrated services exceeding customer

expectations

Published Thursday, April 04, 2024
By E247

Dubai Electricity and Water Authority (DEWA) has adopted the ‘360 Services’ policy
across all its services to ensure they are seamless, proactive, and integrated,
meeting customer needs and exceeding their expectations. This is a part of DEWA’s
efforts to enhance government efficiency in service provision. DEWA is keen to
engage all stakeholders in the various stages of service design in line with the ‘360
Services’ vision, supporting the ‘One Government’ concept.

https://www.emirates247.com/business/corporate/dewa-adopts-360-services-policy-to-provide-
proactive-and-integrated-services-exceeding-customer-expectations-2024-04-04-1.731056