Page 105 - AAE PR REPORT - JULY 2025_Neat

7/21/25, 9:14 AM UAE: Al Ansari Exchange offers customers up to Dh60 cashback after remittance delay | Khaleej Times

Al Ansari Exchange, touted as the UAE's largest remittance and foreign exchange company, had apologised to their customers
and noted a technical glitch caused the delay.

Stay up to date with the latest news. Follow KT on WhatsApp Channels.
Stay up to date with the latest news. Follow KT on WhatsApp Channels.

fully
Last week, Al Ansari Exchange confirmed to Khaleej Times that the remittance delays experienced on July 5, “have been fully
resolved and all other services remained unaffected by the technical issue.”
resolved
In yet another statement on Friday, July 18, Al Ansari Exchange said: “We have thoroughly investigated the incident and have
since implemented enhanced safeguards to prevent recurrence. (We) remain steadfast in (our) commitment to operational
excellence, customer satisfaction, and the highest standards of security and reliability.”

“As a gesture of goodwill and in appreciation of our customers’ patience and understanding, we have extended cashback
vouchers ranging from Dh20 to Dh60. These amounts were determined based on the value of the transaction fees and the
length of the delay. The vouchers are redeemable on customers’ next remittance transaction,” the company added.

Al Ansari Exchange, a subsidiary of listed company Al Ansari Financial Services PJSC, again acknowledged the inconvenience
experienced by their customers and “affirmed that immediate and comprehensive remedial actions were taken.”

“We sincerely thank our customers for their continued trust and loyalty,” the company added.

https://www.khaleejtimes.com/business/uae-cashback-al-ansari-exchange-remittance-delay 2/2