Page 106 - AAE PR REPORT - JULY 2025_Neat

7/21/25, 9:17 AM UAE: Al Ansari Exchange offers customers up to Dh60 cashback after remittance delay

UAE: Al Ansari Exchange offers

customers up to Dh60 cashback

after remittance delay

2d • 2 min read

Al Ansari Exchange customers impacted by the recent remittance delays
have received cashback vouchers ranging from Dh20 to Dh60 that can be
used in their next transaction, the company confirmed to Khaleej
Times on Friday, with assurances that enhanced safeguards have been
implemented to avoid recurrence of the incident.

نود ﻲﻧوﺮﺘﻜﻟإلا ﻦﻣألا
تارﺎﻬﻣ ﻰﻟإ ﺔﺟﺎﺤﻟا…

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The issue started on July 5, when customers who sent remittances had
to wait for days to clear their transactions. It happened on a busy
weekend, when many expats — after getting their monthly salary — sent
money back home earmarked for household expenses, education, rent,
medical bills, and other expenditures.

Al Ansari Exchange, touted as the UAE's largest remittance and foreign
exchange company, had apologised to their customers and noted a
technical glitch caused the delay.

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Last week, Al Ansari Exchange confirmed to Khaleej Times that the
remittance delays experienced on July 5, “have been fully resolved and all
other services remained unaffected by the technical issue.”

In yet another statement on Friday, July 18, Al Ansari Exchange said: “We
have thoroughly investigated the incident and have since implemented
enhanced safeguards to prevent recurrence. (We) remain steadfast in
(our) commitment to operational excellence, customer satisfaction, and
the highest standards of security and reliability.”

https://www.msn.com/en-ae/money/news/uae-al-ansari-exchange-offers-customers-up-to-dh60-cashback-after-remittance-delay/ar-AA1IRzYO?ocid=B… 1/4