Page 130 - AAE PR REPORT - JULY 2025_Neat

7/8/25, 9:50 AM Some UAE Residents Miss School Fees, Medical Payments After Al Ansari Remittance Delay
A quick call by Khaleej Times to one of Al Ansari Exchange branches on Monday confirmed the“technical glitch” in the
system on Saturday.“It caused delays in processing the transactions. The system is back to normal today (Monday), but
some customers might still experience some delays due to the backlogs over the weekend,” the staff added.

'I incurred a penalty'

Marlon, a Filipino expat who has been using Al Ansari Exchange services for almost a decade, said it was the first time he
encountered a delay in sending money to the Philippines on July 5.“Unfortunately, the timing was so bad because I was not
able to beat the deadline to pay for my son's school fees. Because of the delay, I incurred a penalty for late payment,” he
told Khaleej Times.

Dubai-based Kenyan expat Zee also experienced a delay in sending money for her mother's medical expenses.“Every

month, I send around Dh500 for my mother's medicines for diabetes and high blood pressure. There should be no delay for
her to receive the money as it is very important for her medical condition,” she said.

Both Marlon and Zee are still waiting for confirmation from their respective families if they have received the money.

Popular among UAE residents

Al Ansari Exchange is recognised as“the UAE's largest remittance and foreign exchange company” and a subsidiary of Al
Ansari Financial Services PJSC. It offers instant online money transfers to India and several other countries, including the
Philippines, Pakistan, Bangladesh, Sri Lanka, Egypt, UK, and more.

According to its website, Al Ansari Exchange“has a network of over 260 branches, employing over 4,000 multilingual staff
who cater to more than 3 million customers every month with fast, reliable and efficient service at very competitive rates.”
The company also has a mobile app that contributes to around 14 per cent of the total number of transactions.

Al Ansari Exchange is popular among UAE residents for its annual Dh1 Million Al Ansari Millionaire Promotion. Albert
Rioflorido, a Filipino customer living in the UAE for the past 12 years, was named as this year's winner. The promotion,
which ran from March 1 to May 29, attracted millions of participants who entered the draw by conducting qualifying
transactions at the branch network and digital platforms.

The UAE is the third-largest sender of remittances in the world, after the US and Saudi Arabia. Last year, Indian expats
based in the UAE sent $21.6 billion to India, equivalent to 19.2 per cent of the total dollar inflows, ranking the UAE as the
second-largest source of global remittance after the US.

In 2024, Filipino workers in the UAE sent approximately $1.52 billion in cash remittances to the Philippines, according to

Statista.
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