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7/8/25, 9:50 AM Some UAE Residents Miss School Fees, Medical Payments After Al Ansari Remittance Delay
(MENAFN- Khaleej Times)

Some UAE residents who sent remittances over the weekend via Al Ansari Exchange said on July 7 that their families back
home have yet to receive the money. The transactions that were supposed to be completed in minutes got delayed for
more than 48 hours for some customers.

The delay, caused by a technical glitch, happened on a busy weekend, when many expats - after getting their monthly
salary - sent money back home earmarked for household expenses, education, rent, medical bills, and other expenditures.

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“The money I sent on Saturday night is still sitting pretty in their (Al Ansari Exchange) system,” Indian expat S.P. told

Khaleej Times, adding:“I checked with them yesterday (July 6) and they were blaming NEFT (National Electronic Funds
Transfer) collapse. I checked again today (Monday) and the money is still not yet credited to my family's bank account in
India."

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“I called an Al Ansari branch in Dubai and the staff admitted they experienced some 'technical issues' and assured the
system will be up and running soon,” noted the Dubai-based Indian resident.

'Minor technical issue'

In a statement sent to Khaleej Times on Monday, Al Ansari Exchange said:“On Saturday, July 5, a minor technical issue
was identified that affected the processing of certain financial transactions at Al Ansari Exchange, a wholly owned
subsidiary of Al Ansari Financial Services PJSC, resulting in the unintentional transfer of funds to a small number of
customer accounts."

Al Ansari Exchange said their“team responded immediately in close coordination with the relevant financial institutions, and
the vast majority of the amounts were successfully recovered".

“We emphasise that regular daily transactions have not been impacted by this incident and continue to be processed as
usual," the company underscored, noting:“Additional preventative measures are being implemented to further strengthen
our systems and prevent such occurrences in the future."

Al Ansari Exchange also issued an apology“for any inconvenience caused to those affected and thanked all parties for their
cooperation and understanding".

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