Page 132 - AAE PR REPORT - JULY 2025_Neat

7/8/25, 9:50 AM Some UAE residents miss school fees, medical payments after Al Ansari remittance delay

Screenshot of a remittance transaction done on Saturday night. Sender said the money has not
yet reached the receiver

‘Minor technical issue’

In a statement sent to Khaleej Times on Monday, Al Ansari Exchange said: “On Saturday, July
5, a minor technical issue was identified that affected the processing of certain financial
transactions at Al Ansari Exchange, a wholly owned subsidiary of Al Ansari Financial Services
PJSC, resulting in the unintentional transfer of funds to a small number of customer accounts.”

Al Ansari Exchange said their “team responded immediately in close coordination with the
relevant financial institutions, and the vast majority of the amounts were successfully
recovered”.

“We emphasise that regular daily transactions have not been impacted by this incident and
continue to be processed as usual,” the company underscored, noting: “Additional preventative
measures are being implemented to further strengthen our systems and prevent such
occurrences in the future.”

Al Ansari Exchange also issued an apology “for any inconvenience caused to those affected
and thanked all parties for their cooperation and understanding”.

A quick call by Khaleej Times to one of Al Ansari Exchange branches on Monday confirmed the
“technical glitch” in the system on Saturday. “It caused delays in processing the transactions.
The system is back to normal today (Monday), but some customers might still experience some
delays due to the backlogs over the weekend,” the staff added.

‘I incurred a penalty’

Marlon, a Filipino expat who has been using Al Ansari Exchange services for almost a decade,
said it was the first time he encountered a delay in sending money to the Philippines on July 5.
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