Page 49 - DGHR PR REPORT JULY 2025

7/29/25, 9:33 AM From individual idea to government initiative DGHR recognises employee behind 'Summer Working Hours' proposal to reinforce cul…
H.E. said: 'Dubai's government entities remain committed to building a flexible work environment where talents are
empowered to thrive and suggest innovative ideas. With the right support, these ideas can be translated into
effective success stories that make a difference in the lives of employees and the wider community, while shaping the
future of the country's public sector. This recognition is not just an acknowledgement of a single idea. At DGHR, we
believe that it is a reaffirmation of our deep-rooted commitment to institutional innovation and our confidence in
turning individual contributions into practical solutions that help achieve Dubai's vision of a more resilient and
prosperous future.'

In line with this approach, DGHR adopted the innovative proposal and transformed it into an official government
decision under the 'Our Flexible Summer' initiative. Launched in 2024 with the active participation of several
government entities, the initiative was designed to directly address employees' requirements during the summer
months. It was launched through a pilot phase, during which the Department developed a structured implementation
framework. Furthermore, DGHR closely observed the initiative's development, execution, and impact across all
operational aspects, further enhancing the work environment and ensuring employee well-being.

During the pilot phase assessment, the Department received tangible positive outcomes, such as a notable increase
in key performance indicators, including productivity, customer service, and employee satisfaction. It also resulted in
an 87 per cent improvement in employees' ability to complete tasks on time, a 96 per cent improvement in customer
service with zero complaints and a 98 per cent improvement in employees' happiness and enthusiasm in the
workplace.

These outcomes reaffirm the Department's commitment and its strong belief in the significance of listening to
employees, drawing on their ideas and experiences, and translating individuals' ideas into actionable, measurable
institutional policies. This approach not only boosts employee performance and productivity but also ensures that
government services meet the highest standards of innovation and efficiency, without compromising employee well-
being or experience.

The Department remains dedicated to developing a progressive government work model based on innovation,
collaboration and sustainability. It continues to promote a supportive environment that encourages progress and
initiative, values individual contributions, and maintains innovative and sustainable practices, further ensuring
excellence, well-being, and high performance across the government sector and the nation.

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