Page 42 - DUBAI MUNICIPALITY PR REPORT ENGLISH JANUARY 2024

streamlining processes to reduce effort. This project is part of a broader series of strategic
ini a ves aimed at expedi ng recovery and for fying Dubai’s economic advantage, further

ensuring its leading posi on among the best ci es for business. Addi onally, it aligns with the

direc ves of the Government of Dubai to reduce government requirements by 30 per cent.

The ini a ve aims to minimize efforts, decrease costs associated with conduc ng business, and

ensure conformity and compliance with the requirements from investors. Furthermore, it seeks
to sustain the ongoing transi on towards a shared government channel and realize the vision of

‘The Services 360’.

The Municipality was also honored with the first posi on in the Ideas Arabia Interna onal Award

in the category of customer happiness. This recogni on is a ributed to its Customer Voice

ini a ve, designed to establish direct communica on between Dubai Municipality's leadership,
customers, and investors, while ac vely engaging customers in the improvement and

development process, with a goal of iden fying vital challenges and difficul es they encounter.

Contracts and Procurement
Dubai Municipality achieved the pres gious Future of Procurement award for its advancements

in supplier performance assessment, especially for the Digi za on of Supplier Performance

Evalua on ini a ve. This recogni on is a result of incorpora ng state-of-the-art digital
transforma on technologies, leveraging robo c process automa on, and automa ng repe ve

tasks, all without human interven on in the evalua on process. The objec ve is to enhance the

efficiency and compe veness of Dubai Municipality while suppor ng Dubai's digital economy
and reinforcing its posi on as a global digital hub.

It was also awarded the esteemed Technology U liza on Award at the Investors in People Awards

for its digital transforma on ini a ve in procurement. This ini a ve aims to align with
governmental trends by incorpora ng op mal technological solu ons in purchasing and

contrac ng. It streamlines procedures in accordance with the na onal agenda and strategic

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