Page 28 - MOE ENGLISH PR REPORT - AUGUST 2024

Press Release

oversight methods. SCA will also establish a platform for the general public, including investors
and community members, to file complaints if they receive unsolicited marketing calls that violate

the regulations set by the Cabinet Resolution or any other regulations issued by SCA.

She added that SCA has issued a circular to all businesses, highlighting the importance of obtaining

its approval before marketing their own services or the services offered by their clients via
telephone. This measure aims to identify a list of approved companies authorized to engage in

telemarketing and aid SCA in monitoring their adherence to regulations and standards.

She clarified that acquiring approval will be a simple and convenient online process. Companies

will be able to secure the required approvals within a short time frame. This encourages them to
obtain required approvals and fulfil legal obligations in this regard.

H.E. Eng. Mohammed Al Ramsi, Deputy Director General (DDG) of the Telecommunications

Sector at TDRA, said: “Cabinet Resolutions have been issued to establish clear boundaries and
regulations for companies engaged in telemarketing.

“At TDRA, we have launched the "Do Not Call Register" initiative introduced as ‘DNCR’, which
empowers recipients with the right to opt out of receiving marketing calls from specific sectors or

all sectors.

Violations and administrative penalties to be imposed on violators

The decision of administrative violations and penalties identifies 18 types of administrative
violations and penalties that range in value from 10 to 150 thousand dirhams depending on the type

and nature of the violation.

According to the resolution, TDRA may impose administrative violations and penalties and

financial fines on natural persons (individuals). The resolution stipulates that any natural person

5