Page 13 - UNIFONIC PR REPORT - JANUARY 2024

Unifonic streamlines conversations at every touchpoint throughout the customer
journey by unifying communication channels, messaging apps, and chatbots on one
simple-to-use platform. MoEngage, on the other hand, specializes in AI-powered,
insights-led customer engagement, facilitating data-driven personalized experiences.

Together, the strategic partnership will help drive:

• Enhanced Customer Engagement: The partnership will focus on creating more
comprehensive and personalized customer engagement solutions. By leveraging
Unifonic’s communication soutions and MoEngage’s state-of-the-art marketing
automation, businesses can engage with their customers in a more meaningful
and effective manner.
• Digital Transformation: Support businesses in the Middle East on their journey
towards digital transformation and provide the tools and expertise needed to
adapt to the changing landscape of customer interactions and preferences.
• Seamless communication and integration strategies- The holistic suite of
services will drive more meaningful end-consumer experiences.
“We at MoEngage recognize the immense potential that consumer businesses in the
Middle East region present and are excited at the prospect of helping out such brands
with the right insights and customer understanding. We are delighted to onboard
Unifonic to our ever-expanding Catalyst Partner ecosystem. Through our combined
expertise, we aim to help brands orchestrate AI-powered, hyper-personalized journeys
across their end-consumers lifecycle by unifying all communication channels and driving
consistent engagement,’ said Raviteja Dodda, CEO and Co-Founder of MoEngage.

“Our partnership with MoEngage provides innovative communication solutions to
businesses, enabling fast, reliable, and personalized engagement with customers across
multiple digital touchpoints. MoEngage’s insights enable us to customize
communication strategies, while our platform ensures the secure, AI-powered delivery
of personalized conversations across channels. This combination improves customer
experiences, drives business growth, and reflects our dedication to delivering cutting-
edge technology and unmatched value for our customers.” said Ahmed Hamdan, CEO
and Co-Founder of Unifonic.

About Unifonic:

Unifonic is a customer engagement platform that enables organizations to delight
customers with remarkable omnichannel experiences. By unifying communication
channels, messaging apps, and AI powered chatbots, Unifonic streamlines conversations
at every touchpoint throughout the customer journey.

https://uaeindians.org/unifonic-partners-with-moengage-uae-news-24-7/