Page 24 - Unifonic PR Report - January 2026

1/22/26, 2:22 PM OpenCX – Raises $7M to Scale Enterprise AI Platform | Lucidity News
Founded by Mohammad Gharbat and Mohammad Tabaza, OpenCX was built to

address a persistent challenge facing large, regulated organizations: customer
support and communication have become mission-critical, yet increasingly

difficult to scale without sacrificing quality or control. The platform’s AI engine
automates more than 70% of the end-to-end customer communication stack

(support, phone calling, inbound, and outbound), enabling enterprises to operate

at scale while maintaining high standards of responsiveness and empathy.

OpenCX began as an open-source project used by tens of thousands of

developers before evolving into a commercial platform focused on enterprise-

scale customer communication. Today, the company is positioning itself as a core
system for organizations seeking to modernize how they engage with customers

in an AI-driven economy.

Unlike traditional automation tools, OpenCX’s technology is designed to

understand complex context and orchestrate multi-step communication flows that
feel human rather than scripted. Its AI agents are trained to handle nuanced

customer interactions across departments and channels, allowing enterprises to

manage growth without operational bottlenecks.

“Enterprises today aren’t struggling with customer support volume alone—they’re

struggling with complexity,” said Mohammad Gharbat, CEO and co-founder of

OpenCX. “Our focus has always been on helping organizations scale confidently,
without customer communication becoming a limiting factor. OpenCX is built to

operate where the stakes are high, the workflows are complex, and trust matters.”

OpenCX serves enterprises operating in regulated and mission-critical sectors,

including fintech, healthcare, and large-scale consumer platforms. Customers
include MoneyGram.com , More.com, Viva.com, and Mollie.com. The company’s

engagement model typically includes a demo-led evaluation followed by a one-

month, risk-free implementation with no operational disruption, and an outcome-
based pricing structure tied directly to successful automation.

“Enterprises across the region are facing unprecedented scale and complexity in

how they engage with customers,” said Tina Daher, Principal at Shorooq.
“OpenCX is building infrastructure-grade AI that enables organizations to grow

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