Page 20 - UNIFONIC SEAMLESS KSA REPORT - August 2023

9/6/23, 3:25 PM Unifonic Unveils State-Of-The-Art AI At Seamless Saudi Arabia, Elevating Customer Experiences To New Heights
The Unifonic Chatbot leverages AI to collect and analyze behavioral patterns and human language, enabling
precise interactions and engagement with customers. It boasts multilingual capabilities, catering to users in
English, Arabic, and Urdu, fostering inclusivity and accessibility. With its advanced decision-making abilities,
the chatbot enables seamless connections between brands and customers, resulting in significant benefits for
organizations such as being able to qualify leads, 24/7 support, increased cost optimization and more.
Furthermore, it adheres to global best practices and industry standards, prioritizing data privacy and security to
instill user confidence and trust. The AI Chatbot is integrated with 100+ SaaS applications like HubSpot, Zid,
Salla, Salesforce and more to help organizations automate business processes and offer a more connected
experience.

To enhance its capabilities even further, Unifonic has incorporated the Natural Language Understanding (NLU)
module into the chatbot, allowing it to discern intent with greater precision and learn from user interactions with
machine learning algorithms. This creates smart experiences that will improve all customer journeys.

“We are thrilled to participate in Seamless Saudi Arabia 2023, reaffirming our commitment to excellence as a
platinum sponsor for the second year running,” stated Mohammed Sleeq, COO at Unifonic. “At Unifonic, we
believe in the transformative potential of AI to enhance customer engagement and deliver exceptional
experiences. Our goal is to seamlessly integrate AI across our platform and solutions, facilitating effortless
communication and creating personalized and effective interactions. By constantly innovating and refining our
platform, we aim to exceed client expectations and deliver unrivaled value.” he added

Unifonic’s AI Chatbot is not replacing human contact, it is designed to augment and empower it. By handling
common inquiries and tasks, the chatbot allows human agents to focus on complex and value-added customer
encounters. When the chatbot encounters an inquiry beyond its capabilities, it promptly transfers the interaction
to a human agent, ensuring a seamless customer experience.

The acquisition of Sestek in 2022 further enabled Unifonic to enhance their AI offerings by adding market-
leading voice recognition technology.

In addition to their AI Chatbot, Unifonic is showcasing a range of cutting-edge products and services at the event
that elevate reliable customer engagement while upholding the highest standards of technological advancements.
This commitment aligns with Unifonic’s objective of supporting the Kingdom’s vision, including Saudi Vision
2030 and the Smart Government Strategy, driving digital transformation across public and private sectors.

Established in 2006, Unifonic has solidified its position as a leading enterprise-grade, multilingual, and seamless
omnichannel communications platform provider in the Middle East. Its no-code, automation, and orchestration
platform has transformed customer experiences across various sectors, enabling businesses to exceed customer
expectations for seamless digital interactions.

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