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9/18/25, 1:31 PM Postal Sector Regulatory Committee holds ‘Customer Council’ on sidelines of 28th Universal Postal Congress – Dubai 2025 - Biz T…
Postal Sector Regulatory Committee holds

‘Customer Council’ on sidelines of 28th Universal

Postal Congress – Dubai 2025

Posted on September 18, 2025 UTC 0
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DUBAI: The Postal Sector Regulatory Committee organised a ‘Customer Council’ session as part of the second phase of
the Zero Government Bureaucracy Programme. The Council reviewed the feedback and proposals put forth by the
attendees, reviewing key challenges and opportunities, strengthening public–private partnerships, and formulating
ideas and recommendations that offer practical solutions to streamline procedures and eliminate unnecessary
compliance requirements, in line with the government’s zero bureaucracy goals.

The Committee presented the Council attendees with its key regulatory initiatives designed to improve service
standards, foster a fair competitive environment and encourage start-ups to join the logistics ecosystem, aligning with
the UAE’s vision for digital transformation as well as the adoption of proactive and flexible policies.

The ‘Customer Council’ session was attended by His Excellency Sultan bin Saeed Al Mansoori, Chairman of the Postal
Sector Regulatory Committee, as well as several other Committee members, senior leaders from the Regulatory and
Licensing Sector and leading industry players. Held during the 28th Universal Postal Congress – Dubai 2025, the
session focused on ongoing national efforts to advance the sector, translating the Congress theme: ‘Leading the
Change, Creating the Future,’ into practical initiatives that enhance the UAE’s readiness to keep pace with global
developments in postal and logistics services.

His Excellency Sultan bin Saeed Al Mansoori said: “Today’s event underscores the need for a comprehensive national
approach for establishing direct channels of communication to better understand the private sector’s challenges and
embed the same in the legislative process. The postal and CEP sector is one of the key enablers of the national
economy, eCommerce, and government services. It plays a crucial role in advancing national objectives, foremost
among them being the ‘We the UAE 2031’ vision. Through the Universal Postal Congress, we are facilitating global

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