Page 194 - 7X PR REPORT - SEPTEMBER 2025 (ENGLISH)

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9/18/25, 10:35 AM Postal Sector Regulatory Committee holds ‘Customer Council’ on sidelines of 28th Universal Postal Congress – Dubai 2025
and leading industry players. Held during the 28th Universal Postal Congress – Dubai 2025, the session focused on ongoing
national efforts to advance the sector, translating the Congress theme: ‘Leading the Change, Creating the Future,’ into practical
initiatives that enhance the UAE’s readiness to keep pace with global developments in postal and logistics services.

His Excellency Sultan bin Saeed Al Mansoori said: “Today’s event underscores the need for a comprehensive national approach for
establishing direct channels of communication to better understand the private sector’s challenges and embed the same in the
legislative process. The postal and CEP sector is one of the key enablers of the national economy, eCommerce, and government
services. It plays a crucial role in advancing national objectives, foremost among them being the ‘We the UAE 2031’ vision.
Through the Universal Postal Congress, we are facilitating global discourses, while remaining committed to building an agile,
innovation-friendly regulatory environment that supports sustainable growth and further strengthens the UAE’s position as a global
hub for logistics and postal services.”

Mohamed Khalid Bin Sulaiman, Chief Regulatory and Licensing Officer at the Regulatory and Licensing Sector - Postal Sector
Regulatory Committee, said: “Our aim is to convert stakeholder input into implementable measures, and today’s ‘Customer
Council’ session represents a valuable source to support the Committee’s efforts in facilitating digital-by-default licensing journeys
and data-led supervision, streamlining customer experience throughout the licensing process. Such an approach helps ensure that
key regulations align with market needs, positioning the UAE at the forefront of future-ready postal and logistics solutions.”

The Postal Sector Regulatory Committee remains steadfast in its efforts to develop an integrated regulatory system that supports
sectoral growth and stimulates investment, while safeguarding customer rights and the sustainability of economic returns. This is
pivotal to positioning the UAE as a global laboratory for future postal and logistics solutions as well as a leading hub for advanced
postal services.

About the Postal Sector Regulatory Committee:

The Postal Sector Regulatory Committee was established under Federal Decree-Law No. (21) of 2019 and was formally
constituted in 2023 to oversee the regulation of the postal and CEP sector, ensuring effective governance and compliance. The
Committee serves as the national authority mandated to develop the legislative and regulatory frameworks for the postal and
express delivery sector in the United Arab Emirates. It is responsible for issuing and updating policies and regulatory guidelines,
granting licenses to operate postal activities, and monitoring compliance to ensure fair competition and high-quality services for
consumers.

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Orient Planet Group (OPG)
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